For Parsley & Thyme
Contact: sales@parsleyandthyme.com
Effective Date: 11 May 2026
Privacy Policy
At Parsley & Thyme, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or contact us.
By using our website, you agree to the terms outlined in this policy.
1. Who We Are
Parsley & Thyme operates the website:
For any privacy-related enquiries, please contact:
Email: sales@parsleyandthyme.com
2. Information We Collect
We may collect and process the following personal information:
Information You Provide
- Name
- Email address
- Telephone number
- Billing and delivery address
- Information submitted through contact forms, enquiries, or orders
Information Collected Automatically
When visiting our website, we may automatically collect:
- IP address
- Browser and device information
- Website usage data
- Referring website addresses
- Pages viewed and time spent on the site
3. How We Use Your Information
We use your information to:
- Process orders and payments
- Respond to enquiries and customer support requests
- Deliver products or services
- Improve our website and customer experience
- Send service-related communications
- Comply with legal obligations
- Prevent fraud and protect website security
We only process personal information where we have a lawful basis to do so under UK data protection legislation.
4. Marketing Communications
If you opt in to receive marketing communications, we may send occasional emails regarding:
- New products
- Promotions and offers
- Company updates
You may unsubscribe at any time by:
- Clicking the unsubscribe link in marketing emails
- Contacting sales@parsleyandthyme.com
We do not sell or rent personal information to third parties.
5. Sharing Your Information
We may share your information with trusted third-party providers where necessary, including:
- Payment processors
- Website hosting providers
- Delivery and courier services
- Analytics and marketing providers
- Legal or regulatory authorities where required by law
All third parties are required to handle your data securely and only for authorised purposes.
6. Data Security
We take reasonable technical and organisational measures to safeguard your information against:
- Unauthorised access
- Loss or theft
- Misuse
- Disclosure or alteration
However, no online transmission or storage system can be guaranteed completely secure.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Meet legal, accounting, or tax obligations
- Resolve disputes and enforce agreements
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time
- Request transfer of your data
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
Further information is available from the Information Commissioner’s Office (ICO).
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of external websites.